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RETURN POLICY

 

Last updated April 23, 2022

 

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

 

RETURNS

 

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached. Unless decided by the company, Mardonna club does not accept returns on any chemical products.

 

RETURN PROCESS

To return an item, please email customer service at support@mardonnaclub.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:

 

Central Processing

Attn: Returns

RMA #

3684 Clearview Ave  

Atlanta, GA 30340  

United States  

 

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least five (5) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed. 

EXCEPTIONS    

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. 

Please Note 

  • A 5% restocking fee will be charged for all returns.     
  • Sale items are FINAL SALE and cannot be returned.    
  • For sanitary health concerns, we only accept the exchange or refund of sealed, unopened and unused in their original packaging. If you are unhappy with your purchase, we will gladly exchange your order within 7 days of receipt. If your return is due to a processing/shipping error, we will provide a pre-paid label for the return of the item(s) and reship the correct item(s) once the package has been returned. All returns, regardless of company error, must be sealed, unopened and unused in their original packaging to qualify for a refund or exchange.   
  • About Ordering from a Third-Party Seller Third-party sellers are independent sellers who offer a variety of new beauty products in a wide array of beauty categories, including but not limited to, hair care, skincare, styling tools (both electric and non-electric), hair accessories, products to promote hair growth, etc. Third-party seller items are shipped from locations within the United States. The steps to place an order with a third-party seller are the same as placing any other order on mardonnaclub.com. You add items to your cart, then complete your order through the MarDonna Beauty checkout process. Payment for your order are processed immediately. MarDonna Beauty will disburse your funds to the third-party seller but never pass along your payment information. If a seller asks you to send funds directly to them, bypassing the MarDonna Beauty club checkout process, do not place the order and contact MarDonna Beauty customer service immediately. If items from the third-party seller aren't fulfilled by MarDonna Beauty, your order is fulfilled directly by the seller who will also handle their customer service. If you encounter a problem with these orders, please contact MarDonna Beauty ASAP at support@mardonnaclub.com Note: When you place an order with a seller, you can cancel the order yourself from Your Account within 30 minutes. Select the order from Your Orders and select Cancel Items. After 30 minutes, you can request a cancellation from the seller through Your Account by selecting Request cancellation. Note: Sellers work hard to ensure that stock is on hand for delivery, but occasionally a listed item will no longer be available by the time an order is placed. If a seller is unable to deliver your item, they should refund you promptly so that you can place a new order. While stock-outs can happen, we do require sellers to keep these to a minimum. Please understand that in some cases the out-of-stock item might no longer be available at the listed price. Note: Sellers can set their own prices for the items they sell on MarDonna Beauty. Prices for similar or identical items from other sellers can vary.   

 

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

support@mardonnaclub.com